We know things change! You may reschedule reservations by calling us at 520-260-8293.
Extraordinary Times/Covid Policy Credit Policy
We are very mindful of the crazy and extraordinary times we are going through. Should you come down with Covid or have a flight canceled as a result of an airline or government restriction that prohibits you from coming to Tucson, we will provide you with a THREE YEAR credit for future bookings, less 15 percent administrative fee, that starts from the first day of rental period.
Bicycles are in very high demand during these extraordinary times. As the last full service bicycle rental company left in Tucson, our bikes are in extraordinary demand and we have to control our inventory. We only want customers who are serious about biking to be booking. When you reserve a bike, we are contractually obligated to provide you with our service and product. Once you book and your credit card goes through, the bike is now reserved for you and pulled from inventory. Bikes booked and paid for cannot be rented by others. There is no penalty for booking last minute. If we have the inventory, we will rent. Our cancellation policies are designed to protect all parties involved while serving serious cyclists who want and need our bikes. Unfortunately, during peak time, we have to turn away cyclists in need due to the demand.
There is a 15 percent administrative fee for all canceled bookings regardless of circumstances. This covers are booking fees, credit card processing and administrative time.
Cancellation Policy for Christmas though New Years
Christmas and New Years is our most popular season for booking. Unfortunately, we have to turn many cyclists away who need bikes. During our Christmas/New Years season of December 18 through Jan 4, customers must provide 20 days notice by text or email for cancellation. Customers will receive a refund minus 15 percent administrative fee. Bikes are in especially high demand during this time. Without the 20 days notice, no refund will be awarded. We sell out quickly for the holidays. There are no cancellations for bookings made during this time.
From January 5 through December 17, all bikes (road, hybrid, mountain and tandem bikes) may be canceled with a refund minus a 15 percent administrative fee with 20 days notice.
Thanksgiving Cancellation Policy:
For any bookings starting two days before Thanksgiving and bookings running through the weekend, 20 days notice must be given for a refund. There are no refunds given for bookings made during this time.
No Early Returns
There are no credits or refunds provided for early returns. Bikes that are scheduled as booked are prohibited from being rented by others.
Prices subject to change without notice
Rental bike pricing is subject to change without notice based on demand.
Mountain Bike/Honeybee Canyon Self Guided Tour Bad Weather Cancellation Policy
There are rare rainy days in Tucson and Oro Valley. We hold the right to cancel any mountain bike booking should we decide we do not want a bike out on the trail. In that case, a full refund will be given. Mountain bike customers are not entitled to refunds if they have reserved for multiple days for bad weather.
Late returns will be billed at the DAILY rate. Customers are responsible for their bikes and must treat their bikes as if they are there own. Lost, damaged or stolen bikes are billed at MSRP plus 10 percent.